Once Upon a Us · Last updated June 2026
Need help with Once Upon a Us? Most questions are answered below — and you can always email us at support@onceuponaus.com. We aim to reply within 1–2 business days.
Open the Create tab, describe your story idea, pick an art style, and optionally add saved characters or reference photos. Generation takes about one to two minutes — illustrated pages and narration are created automatically. Your finished books live on the Shelf tab.
Studio subscriptions and book-credit purchases are billed through your Apple ID. To manage, change, or cancel a subscription, open your device's Settings → [your name] → Subscriptions, or use "Manage in App Store" inside the app under Settings → Membership. Apple handles all refund requests at reportaproblem.apple.com.
Reinstalled the app or switched devices? Tap Restore Purchases on the Membership screen (or the upgrade sheet) while signed in with the same Apple ID.
If a generated story ever contains something objectionable, open the book, tap the menu, and choose Report content. Reports are reviewed promptly and we have a zero-tolerance policy for objectionable material.
Go to Settings → Delete account in the app. This permanently removes your account, storybooks, characters, and uploaded images. See our Privacy Policy for details.
Questions? Contact us at support@onceuponaus.com.